Kids wear pagers and their grandparents surf the Net.

The microchip, at the heart of cell phones, fax machines, laptops, and modems, has revolutionized business, from the corner store to the globalization of production and sales.

And the change has just begun. Technological innovation should allow businesses and individuals to reach new levels of productivity and achievement. How come it often doesn't happen? What makes an automated sales systems, for example, create extra work instead of serving as a tool to support and strengthen the sales process? Why do some people shun email while others become slaves to it?

The microchip revolution - how to cope with change challenges your group to think about the transformation they must undergo to take maximum advantage of the technological revolution. They will consider strategic change as well as immediate practical action.